FAQs

Top 10 Common Customer Questions for an Online Store & Answers

1️⃣ Q: How long does shipping take?
A: Shipping times vary by location. Standard delivery usually takes 5-10 business days, while express shipping takes 2-5 business days. You'll receive a tracking number once your order is shipped.

2️⃣ Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders over $XX. For smaller orders, shipping fees are calculated at checkout.

3️⃣ Q: Can I return or exchange an item?
A: Yes! We offer a 30-day return & exchange policy. Items must be unused and in their original packaging. Just contact our support team to start the process.

4️⃣ Q: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and more. All payments are securely processed.

5️⃣ Q: How do I track my order?
A: Once your order is shipped, we'll send you a tracking number via email. You can track it on our website under the "Track Order" section.

6️⃣ Q: Do you ship internationally?
A: Yes! We ship worldwide. Shipping fees and delivery times vary by country and are displayed at checkout.

7️⃣ Q: How can I contact customer support?
A: You can reach us via email at support@yourstore.com or through our live chat on the website. We’re available Monday-Friday, 9 AM - 6 PM (EST).

8️⃣ Q: Are your products covered by a warranty?
A: Yes! Many of our products come with a one-year warranty. Check the product page for details or contact us for more information.

9️⃣ Q: Can I change or cancel my order after placing it?
A: We process orders quickly, but if you need to make changes or cancel, please contact us within 24 hours. Once shipped, we can’t make modifications.

🔟 Q: Do you offer discounts or promotions?
A: Yes! Subscribe to our newsletter for exclusive discounts and promotions. Follow us on social media for special sales and limited-time offers!